Frequently Asked Questions

What is this website?

Your cards and rewards, ready for your next visit.

Do I need to download an app?

No. Everything works in your web browser, with nothing to install. If you'd like quick access, you can add this website to your phone's home screen and open it like an app, including showing your saved cards when you're offline.

How do I sign in?

Sign in is passwordless: enter your email address and we'll send you a 6-digit code to confirm it's you. There's no password to remember.

Can I use it without creating an account?

Yes. You can start collecting rewards as a guest, and your progress is linked to the device you're using. To protect your rewards and access them on any device, add your email address to turn your guest profile into a full account.

How do I find my loyalty cards?

After you join a program, your cards appear under "My Cards" when you sign in. You can also reach a specific card through a QR code or link shared by the business, which adds it to your account automatically.

How do I earn points?

Points are added at the counter when you make a purchase. Open your loyalty card, show the QR code on your phone, and a staff member scans it to credit your points. Staff can also find you by your name or email if you do not have your code handy.

What are stamp cards?

Stamp cards are the digital version of the classic "buy a few, get one free" card, such as a coffee card. Each qualifying purchase adds a stamp, and once the card is full you earn the reward. Because it lives in your account, you can never lose it.

What are vouchers?

Vouchers are special offers or discounts you can save to your account and redeem in store. When you redeem one, a QR code is shown for staff to scan, and the voucher is marked as used.

What are prepaid passes?

A prepaid pass is a bundle you buy up front, such as a 10-visit pack or a time-based membership. Each visit is counted against your pass until it runs out or expires, and your remaining balance is always visible in your account.

What are membership tiers?

Some programs reward your loyalty over time with tiers. As you earn more, you can move up to a higher tier and enjoy benefits such as faster point earning. If a program uses tiers, you'll see your current tier and progress on your card.

How do referrals work?

If a program offers referrals, you can share your personal referral link with friends. When a friend joins and qualifies, both of you can receive a reward. You can find your referral link in your account.

How do I redeem my rewards?

Once you have enough points, open the reward and tap "Claim Reward". A QR code is generated for staff to scan. Your points are deducted and you receive your reward on the spot.

How do I check my points balance?

Sign in and open "My Cards". Your current balance is shown on each loyalty card, along with the rewards you can claim.

Do my points expire?

They can. Each program sets its own rules, including whether and when points, stamps, vouchers, or passes expire. Check the details on the card itself for the policy that applies to you.

Can I transfer points to someone else?

Where a program allows it, you can send points to another member using the "Request Points" feature in your account. Points always stay within the program they were earned in.

What if I lose access to my card or change my phone?

Your cards are tied to your account, not your device. Sign in with your email on any phone or computer and request a login code to get everything back. If you were using the site as a guest, add your email beforehand so your rewards move with you.

How do I update my personal information?

Sign in, open your account settings, and edit your profile. You can update details such as your name, language, and communication preferences, then save your changes.

How do I manage the emails I receive?

You'll only receive promotional messages if you opt in. You can change your communication preferences in your account at any time, or use the unsubscribe link at the bottom of any promotional email. Essential service messages, such as login codes, are always sent so your account keeps working.

Can I add my cards to a mobile wallet?

Where this website offers it, you can add eligible loyalty cards, stamp cards, vouchers, and passes to your phone wallet, and they stay in sync with your account. If the option is available, you will see an "Add to wallet" button on the card.

Is this website available in my language?

This website supports multiple languages. Use the language selector to switch, and your choice is remembered for next time.

What can store staff see about me?

At the counter, staff typically see only what they need to credit or redeem your rewards, such as your name and membership code. Your other details remain private.

What can the business see about me?

A business whose program you've joined can see your name, your email address, whether you've agreed to receive offers, and your activity within its own program. It cannot see your activity with other, unrelated businesses on this website.

How is my data protected?

Your account is protected with passwordless login codes and secure (HTTPS) connections, so there is no password to steal or reuse. We recommend keeping access to your email inbox secure and contacting us if anything looks wrong.

Can I download a copy of my data?

Yes. In the privacy and data section of your account settings, you can export all of your personal data as a file to download and keep.

Can I delete my account?

Yes. From the privacy and data section of your account settings, you can permanently delete your account. We'll ask you to confirm with a one-time code, and the action cannot be undone.

Can I leave one business but keep the rest?

Yes. You can remove your relationship with a single business, which deletes the data held under its program, while keeping your account and your other cards intact.

What happens when I use "Near me"?

Near me runs only when you press it. Your browser asks for permission, reads your position once, and this website rounds it to about 110 metres before sending it, encrypted, to sort that single page of results. Your position is not saved, not logged, never placed in a link, and never sent to a map or location company. Going back, reloading, or sharing the page drops it. To sort by distance again, press the button again.